Here is a professional, comprehensive Privacy Policy in English, specifically structured for a Multi-Vendor platform (covering Food, Grocery, Pharmacy, Parcel, and E-commerce) operated by Yafsolutions.
Last Updated: March 26, 2026
Welcome to YA Flow, a service provided by Yafsolutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (https://yaflow.yafsolutions.com/), mobile applications, and any related services (collectively referred to as the "Service").
As a multi-vendor ecosystem, we collect data to facilitate transactions between Customers, Vendors, and Delivery Riders:
Personal Identification: Name, email address, phone number, and physical delivery addresses.
Location Data: We collect precise or approximate location data from your mobile device to enable delivery tracking, calculate shipping costs, and show nearby vendors.
Pharmacy & Health Data: For the Pharmacy module, we may collect uploaded prescriptions or health-related product choices solely for order verification and fulfillment.
Parcel Information: Details of the items being sent, sender/receiver contact info, and pickup/drop-off coordinates.
Transaction Data: Order history, items purchased across all modules (Food, Grocery, etc.), and payment confirmation (excluding full credit card numbers).
We use the collected data for the following purposes:
Order Processing: Sharing your details with Vendors (to prepare orders) and Riders (to deliver them).
Logistics & Tracking: Providing real-time tracking for Food, Grocery, and Parcel deliveries.
Communication: Sending Order Status updates, OTPs for secure login, and promotional newsletters.
System Improvement: Analyzing usage patterns to enhance the UI/UX of the YA Flow platform.
Fraud Prevention: Identifying and preventing unauthorized transactions or account breaches.
To operate a multi-vendor marketplace, your data is shared with specific parties:
Third-Party Vendors: Restaurants, Grocery stores, and Pharmacies receive your order details to fulfill your request.
Delivery Partners: Independent riders or courier services receive your name, address, and contact number for navigation.
Service Providers: We share data with payment gateways (e.g., Stripe, PayPal) and analytics providers (e.g., Google Analytics).
Legal Compliance: We may disclose data if required by law, such as to comply with a subpoena or similar legal process.
Note: We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
Retention: We keep your data as long as your account is active or as needed to provide you with the Service.
Security: We implement industry-standard security measures (SSL encryption and firewalls) to protect your data. However, no electronic transmission over the internet is 100% secure.
Depending on your location, you have the following rights:
Access/Update: You can view and edit your profile data directly through the app settings.
Account Deletion: You may request the permanent deletion of your account and associated data.
Location Permissions: You can disable location tracking in your device settings, though this will significantly limit delivery features.
Marketing Opt-out: You can unsubscribe from promotional emails at any time.
We use cookies to improve your browsing experience, remember your "Shopping Cart" items, and keep you logged in across different modules. You can manage cookie preferences via your browser.
Yafsolutions reserves the right to update this Privacy Policy at any time. We will notify you of significant changes via email or a prominent notice on our platform.
If you have questions about this policy or your data, please contact our Data Protection Team:
Company: Yafsolutions
Product: YA Flow
Address: Office no 11,Street No 232, Building–155 Town Center,
Bin Omran, Qatar
